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Customer Service Officer

Short job description

Flick Pest Control is seeking a mature and experienced Part Time Customer Service Officer to join our motivated and friendly team. Our aim is to service our existing customers and to establish relationships with new clients.

The successful applicant will be warm calling from an existing client database.  All product training will be provided. Previous customer service experience is essential. This position will provide great opportunity for those who can meet and exceed sales targets.

THE ROLE:

You will be responsible for the following:

  • Warm calling our existing customers and assisting them to book in yearly warranty inspections, chemical re-applications and other general pest related services.
  • Allocation of work within the Scheduling System 
  • Help in achieving budgets and maximise profitability
  • Ensure quality control of service delivery, consistency and compliance in all operational matters and Flick systems
  • Oversee and contribute to continual improvement opportunities
  • To provide an effective and compliant service delivery operation.
  • Part time 25 - 30 hours a week

Essential

  • High customer service standards and liaison skills
  • Have a desire to succeed & exceed sales targets
  • A professional & confident phone manner
  • Be friendly & approachable with a strong personality
  • Be self-motivated & reliable
  • Demonstrated commitment to continual improvement
  • Strong oral and written communication skills
  • Strong understanding of the local geographical region to effectively route manage
  • Excellent problem solving skills and ability to think on your feet
  • High level of computer skills including Microsoft Excel and Word
  • Able to work within a hands on team environment
  • Have a desire to find stable & long term employment

Desirable

  • Understanding of the Pest Control industry

The details

Application deadline

30-10-2016

Employment type

Part Time

City

Winnellie

Starting date

Immediately

Published: 23-06-2016

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